EUROBANK

Head of Customer Journey Discovery Unit

Konstantinos holds a 5-year MEng Degree in Rural & Surveying Engineering (NTUA – admitted within top 5% nationally) and a MSc in Services Management (AUEB – top 2% of his class). As a member of Eurobanks’ CX & Simplification Division under the Digital Banking Group, he focuses on the E2E reengineering of customer journeys across channels & segments. He has participated in numerous initiatives of the digital transformation program taking place, gaining a solid expertise on operational restructuring. Currently, he serves as the Head of Customer Journey Discovery Unit being responsible for achieving customer & operational excellence within existing journeys by seeking a “front-to back transformation” across distinct touchpoints. Prior joining Eurobank, Konstantinos has worked in the consulting industry where he has been involved i [...]